Richard A. Kinkopf
3293 Oak Knoll Drive
Pepper Pike, OH 44124
rick2@kinkopf.com

(216) 502-2932

Executive Summary:
MIS professional with 15+ years experience in System Analysis, System Design, Project Management, Computer Training, Computer Conversions, Management, Programming, PC's, Clinical Systems, Epic EMR, and managing web development in both Windows (.asp) and Unix (java) environments.

Senior-level IT executive who possesses the skills to get involved with every facet of a department or large strategic project, with the ability to improve operations, performance, reliability, and functionality. 

Cleveland Clinic Foundation                                                                November 1998–January 2010
A pioneer of internet-based medicine, Cleveland Clinic offers online second opinions and other services through eClevelandClinic (http://eclevelandclinic.org)

Manager of Development for eCleveland Clinic                                        
Responsible for a team of developers, analysts, and Help Desk personnel.  Indirect responsibility for two nurses and a medical secretary in the Clinical Operations department.  Experience with Epic, Cadence, Prelude, Epiccare Link, and Epic Web.

(eCleveland Clinic is a web-based portal for patients and physicians)

MyChart gives patients access via the web to test results, appointments, and health reminders

MyConsult allows users, from anywhere in the world, to request a second opinion online, giving users the opportunity to have a world-class hospital review their diagnosis and treatment

DrConnect gives referring doctors access to their patient’s medical record online to improve care and follow-up

·         After a cost benefit analysis of our website and development costs,  moved these responsibilities in-house, saving over $30,000/year and reducing development time on requests by 40%

·         By improving customer support and system performance, increased the user base for the DrConnect product from less than 1,000 active users to over 4,000 active users.  This provided an increase in referral revenue of over $2M annually

·         By eliminating failure points and automating manual tasks, performance of the Second Opinion software was improved to allow for a 50% increase in active requests without an increase in staff, eliminating the need for two additional FTE positions

·         Implemented a monitoring system for over 40 internal websites and web services which allowed us to maintain, and document, a 99.9+% uptime.  This monitor was implemented both internally and externally to quickly identify external router/firewall issues.  Total cost of monitoring is less than $1,200/year

·         Simplified the interface process to eliminate third-party processing of Second Opinion transcripts, saving over $10,000/year while eliminating failure points

·         Implemented cross-training procedure, requiring developers to spend 2-3 days in Clinical Operations to observe how users are using their software, and to identify an annual project based on this visit

·         Implemented a project to give auditors remote access to specific patient medical records.  This reduced audit time by 30%, and saved over $250,000

·         Actively implemented open-source software, saving thousands of dollars per year in both software and annual maintenance fees – Bugzilla, Open Office, Twiki, Linux,  Apache, VNC, Crafty Syntax Live Help

·         Piloted co-browsing via Bomgar, to improve support functionality allowing the support team to quickly see what the user sees

·         Piloted a tokenless two-factor authentication process which calls a users cell-phone as part of the sign-on process

·         Implemented VMWare software to create virtual pc’s for testing websites using any operating system/browser combination.  This expense was easily offset by the ease of quickly creating a virtual pc, without the need for operating/maintain physical hardware

Manager of the Cleveland Clinic Lawson Software Development Team
Worked with the end-users to determine requirements, plan, and execute projects to satisfy user requirements. 

Responsible for a team developing and implementing:

·         Program changes/reports for all Lawson users

·         Lawson Processflow

·         Lawson Datamart (using Essbase)

·         Crystal Reporting

·         Activity (Fund Accounting)

·         Security and design

Pioneer-Standard Electronics                                                   April 1997-November 1998
Electronic Distribution, Nationwide

Software Development Manager for Financial Applications

Project Manager for the implementation of Oracle Financials company-wide to replace the current legacy system

Organized and facilitated projects for:

·         Accounts Receivable

·         Accounts Payable

·         General Ledger

·         Human Resources

Sacks Electrical Supply/Rexel                                                              September 1988-April 1997
Electrical Distributor, Northeast Ohio

MIS Manager

Responsible for MIS operations in three branches - Solon, Akron, and Canton. 

·         Project Manager for a computer conversion to standardize 13 Ohio branches on one system.  Planned, scheduled, and hired the training crew, re-trained over 150 employees, and implemented the conversion

·         Organized all computer functions

·         Setup a Help Desk

·         Organized the programming department

·         Worked with department heads to allow the computer to maximize employee productivity and increase customer service, while lowering inventory levels. 

·         Implemented both EDI and Direct Order Entry for customers and vendors. 

·         Reduce labor expenses, while increasing system reliability and availability by identifying and automating various functions

·         Improved the effectiveness of cost estimating, project scheduling, and project management by using timely information

Datavantage                                                                             September 1986-September 1988
Software Consulting/Distribution Software

Consultant

·         Responsible for 20 users of distribution software (SFD) 

·         Organized and implemented software changes, upgrades, and conversions

Systemation/CAP Gemini                                                         July 1985-September 1986
Software Consulting

Project Leader

·         Designed and implemented a customer service database for a local phone company

·         Organized a computer conversion of software from proprietary hardware to PC's for a local tire manufacturer

Creative Data System/Sterling Software                                    August 1981-July 1985
Retail/Distribution Software

Programmer (Cobol)

Designed and programmed systems for distribution, based on MCBA COBOL software.

·         Accounts Receivable

·         Accounts Payable

·         Order Entry

·         Purchasing

·         Inventory Management

Software: Windows, Microsoft Office, Epic, Epicare Link, Epic Web, Open Office, GoToMeeting, VMWare, Crystal Reports, COBOL, DOS, UNIX, Linux, Assembler, Basic

Education: Computer Science, Cleveland State University

Hardware: PC's, UNISYS, WANG, IBM, NCR, DEC,

Hobbies: Triathlons, Running, Fishing, Reading, PC's, and Tennis.  Completed an Ironman Triathlon, as well as several half-Ironman Triathlons